So they're not hiring anybody to replace the three people that left. Their plan is to deploy automation to assist technicians in alarm handling, customer notification and ticket processing, and that these solutions are in the pipeline. In the mean time, we're expected to work 60-70+ hour weeks to make up the difference. New reqs for new employees would only go out after a 100 day review of the 'automation' assistance, once its implemented, which isn't even on a 100 day radar.
This is the same company that's spent 2+ years with Salesforce licenses for the entire company and has yet to figure out how to deploy it.