Anthem VIP Demo: an update from BioWare’s Head of Live Service
So he claims that only a few people are having the infinite loading screen. I am inclined to call bullshit on this but am willing to be convinced otherwise. Obviously Utnanyan had that on Xbone and I'm seeing it constantly on PS4 as well.
He also sounded really defensive on the subject of having adequate server allocation. It may be that they were indeed ready to spin up as many virtual servers as necessary, but when the net effect that players see is that the server is full / timed out then you fucked up. This is not the time for excuses, it's the time for apologies and take your lumps. If you are the 'head of live service' for a AAA online-only title then you are a highly compensated member of the leadership team and ultimately responsible for the problem.
They wanted this to be a victory lap and instead they are getting nothing but bad press. You only get one shot at a first impression.