Those are some lofty claims. You should bring this argument to the Fast Foot thread and hash it out with the pros.
I have to agree with Gauss' claims about Chick-fil-a. Disregarding the food itself, I think anyone would be hard pressed to find an overall cleaner fast food chain with employees who are as polite and hard working as Chick-fil-a.
To be fair to McDonald's, Wendy's, and other national fast food chains, I think a lot of Chick-fil-a's cleanliness is simply a result of it being relatively new to the fast food scene. For example, I know of some McDonald's establishments in my area that have been operating for 50 years. Even with regular remodeling, a place that old will never match the shininess of the 2 - 3 year old Chick-fil-a restaurants down the street. That said, in my frequent visits to Chick-fil-a I have noticed that things just look more organized than most other places. The condiments area is a perfect example of this: the sugar, salt, straws, etc. area of my local Chick-fil-as look like they are maintained by someone with OCD; everything is nicely organized with nary a stray packet of sucralose out of place. Compare this with the Burger King and McDonald's in my town, where it's not uncommon to find torn straw wrappers littering the condiment counter and multicolored packets of various sugar substitutes intermingling with each other and sprinkled around the floor.
The cleanliness is reflected in the demeanor and work ethic of the employees (or, perhaps, the other way around). The most noticeable thing for me about ordering at Chick-fil-a is that the cashier actually speaks to me and smiles. The last few times I ate at McDonald's, for example, I approached the register and was greeted with...nothing. No "Hello", no "Welcome to McDonald's", not even a "What can I get you?" This was repeated after I received my order, when I didn't get so much as "Enjoy your meal". Meanwhile at Chick-fil-a I'm always greeted with a "Hello" or "Welcome to Chick-fil-a!" and a big smile. The work ethic, too, is noticeably better at Chick-fil-a. I'm a HUGE milkshake fan and I order milkshakes almost everywhere I go and let me tell you, fast food workers fucking HATE making milkshakes. If I order a shake at any place OTHER than Chick-fil-a I can almost see the distaste on the cashier's face and I almost NEVER get offered whatever condiments (cherry, whipped cream, etc.) come with it. At Chick-fil-a, however, I can't remember a time that the cashier didn't ask me "Would you like a cherry and whipped cream on that?" despite the fact that it makes more work for them.
To me, Chick-fil-a hearkens back to a time when fast food workers took pride in their job, their restaurant, and the food they served. When I eat at Chick-fil-a I feel like I'm being transported to a 1950s Whitecastle, where workers wore all white to show off their cleanliness and they genuinely took pride in their job. The fact that Chick-fil-a gives all employees Sundays off is just a cherry on the proverbial milkshake for me; as someone who worked many years in the service industry and constantly heard shit about "putting family first" despite having to work all weekend every weekend, it's nice to see a place that places actions before words.
I won't go into the aforementioned events and community outreach that Chick-fil-a does. I'll just say that I think it's nice to see a "big chain" place still trying to keep some semblance of community connection.
As Chick-fil-a continues to expand and grow I have my doubts that its dining experience will remain as high-quality as it currently is, but for the moment it offers the best dining experience of the nationwide fast food chains. I think it's telling that McDonald's, Wendy's, Burger King, and KFC have all become "get in, get your food, and get out" styles of places, while Chick-fil-a is "slowing down" fast food, so to speak, and creating an atmosphere that you're happy to bring your family to, sit down, and have an affordable, leisurely meal. As long as Chick-fil-a maintains this high level of fast food service I'll continue patronizing their establishments and overlook whatever controversies their owners might be stirring up.