I disagree completely. I'd prefer they hired someone new who hasn't had to deal with the neckbeards and who doesn't have a history in the genre. This game is not DAOC. Not all of us were big fans of Sonya (Sanya? I can't remember either).
I really don't see why they need to hire anyone at all. Since this is supposed to be a transparent kickstarter type game, why not show some cajones and get rid of the middle man<woman?> and just have the devs talk right to the community?
Plus, Jacobs seems to live for this sort of interaction. My guess is the 'Community Manager' will be a 20something girl who also wears the secondary hat of Mark's 'personal assistant'. My guess is she's probably already assisting in something, and now it becomes official.