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Blizzard really created a gacha game way worse then all the other ones out there in terms of cost for players. They bring up how Diablo makes other gacha games looks better which is true, since it got me player Genshin Impact.
It's an overestimate for the other gatchas too, they talk about pity systems in the video but missed two other things:
1) You can get 5* characters in Genshin as a F2P because you get a ton of premium currency for just playing the game. I only bought 2 battle passes and have multiple 5*s.
2) It's also not competitive multiplayer so there's no pressure to max unlock characters for max power with dupes. Dupe protection should be there to stop you feeling bad about dupes, not an aim of it's own.
They literally took the worst of the greediest and most manipulative low budget mobile gatchas, then iterated to make it even worse and you don't even get a sexy waifu.
Instead they should iterated on the industry leading AAA free to play games and be somewhere between League of Legends and Genshin Impact.