New Freeport has never felt good, but it can be hard to put in words why. I studied in detail that video and a few things stood out to me.
1. New Freeport has drastically high verticality that kills your sight lines. Losing your sight lines forces you to open your map and once your map is open you only focus on the map and not the game world. So all the complex detail of New Freeport might as well not even be there, because all you are doing is moving your -> to zone line Y.
2. The new wall-brick color palette is not pleasing to the eye. It looks better close up, but when you view it from a distance it hurts your eyes.
3. I wouldn't call old Freeport simple, but compared to the complex maze of New Freeport, it certainly is. I would say Old Freeport budgeted it's space far better, whereas New Freeport feels overly large and complex for the sake of being overly large and complex.
4. All the charm and personality of Old Freeport is lost in New. The New Freeport just feel like NPCs are just static vendors, where in Old it felt like NPCs where going about their daily lives.
5. Old Freeport has basic square geometry. Simple, precise, and it all fits together. The New is all over the place. It feels like a random level generator vomited it out.
It was a worthy experiment, but it failed. Instead of admitting defeat, they rode it out which is unfortunate. They should have created a V3 or just gone back to V1.