This is the classic MMO server clusterfuck play. People get queued, get upset they can't play. They open the server cap which means much more people get in, but the extent of play is greatly hampered. So yeah, you get in and can find a group and level, but if you're not already in that zone or near it you're fucked. But at the end is it worse spending 30 minutes getting to your camp you're sitting at for 4 hours or not playing at all?
If this was a good company there wouldn't have to be a fucking Sophie's Choice scenario just to play the game. But this is not a good company.