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Story is a bit misleading. The Greenbrier event got canvas backpacks that were completely different than the CE Canvas bags that were being advertised as coming with the box.
Bethesda's response to the bait&switch on the CE is bullshit to be sure, but beyond the gift swag being made of canvas, the 2 elements aren't really related.
On a side note, the "500 atoms for your troubles" thing being attached to this I think aligns more with a general customer service empowerment tool vs. an "official" response. I've seen other FO76 related complaints re: Black Friday deals where they got comped 500 atoms also, so I strongly suspect that was just a generic customer service "resolution tool" given to CSRs to help appease customers, kind of like when you call a cable company to threaten to quit and the CSR rep pulls some deal out of their ass to get you to stay. The CSR really isn't pulling any strings, it is just a pre-authorized thing given to them to help resolve CS matters.
Lol Jesus fucking Christ
The atom acceptance has s clause to not press a lawsuit against the company. Fucking serious?
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