■ Automatic logout due to inactivity during ending credits
We have received reports of players being automatically logged out during the ending credits of A Realm Reborn, Heavensward, Stormblood, or Shadowbringers due to 30 minutes of inactivity. Upon investigation, we discovered that the procedure for avoiding automatic logout was missing for these ending credits, for which I am truly sorry. As for the ending credits of Endwalker, this procedure is included and you will not be logged out for inactivity during its duration.
We apologise for the inconvenience, but when viewing the ending credits for A Realm Reborn, Heavensward, Stormblood, and Shadowbringers, we ask that you press a button on your controller, press a key on your keyboard, or click with your mouse. By doing so before 30 minutes pass, you will be able to reset the automatic logout timer. Please also note that simply moving your mouse cursor will not prevent automatic logout. This issue will be added to a list of known issues in a separate announcement.
Once again, I would like to apologise for the many inconveniences caused to our players as a result of the congestion that has continued since the start of Early Access. I am truly sorry, and we will continue to do our utmost to address the congestion situation and the errors during login queues as soon as possible.