Sounds like a Final Fantasy MMO to me. Enjoy! Canceling won't be so fun either if it's anything like the previous one.
It's not that bad and honestly, I don't know how people are having issues. The large scale issues with the two error codes have been resolved. The server being locked is just typical on a MMO when a large group of friends/guildmates are trying to get on a popular server. It was like this on the last 2-3 MMO's I rolled on. From their perspective they have 3 servers locked and the rest of them are open. Honestly, we made the decision to do this and it is not their fault. We could easily roll on other servers and if we were individuals wanting a home there are plenty available.
Lastly, I don't buy the hate about the longevity of this game. I know, and i'm sure others know, exactly what they are getting into. As I said before, there is nothing revolutionary about this game. It's just a good MMO. Sure, their account system sucks but it's better than PlayOnline and it's not impossible to manage. Also, we are playing on a really crowded server, we or someone decided it, so what, it won't matter in a day or two. Will I be playing after the first month? I have no clue. Do I care? No. I paid $35.00 for a Collector Edition for this game. I can quit and come back anytime and it's far better than any other MMO available at this point in time. (my opinion)
Sorry if you guys are having problems. The support was fine for me. I just simply found out their means of getting people in the game was a bit stupid. I bought a code that gives me another code. Why can't I just buy it and get the code? Essentially there's an extra step.
Hope you guys tough out the issues and the server load. I think the game is worth it. It is everything games over the last 3-5 years have claimed to be but again, we are talking about in the past. This is not a forward looking game in terms of game mechanics. It is just best of the last few years.
See you in game! I am away with wife and kids until Sunday evening so hopefully everything will be settled by then.