Yup, I'm in the same boat. I'm basically screwed out of playing the game because the 'beta/EA' account is now inactive (the one with both Vandyn and Kirana) while the 'wrong' account continues to count days (currently now at 26 days left). There is no way I'm making a new character in the wrong account just to have that shit wiped when they finally get around to merging the two accounts. It's beyond bullshit that I have to subject myself to hours and hours of waiting on the damn phone just to 'escalate' a ticket that I put in 3 fucking days ago so I can play their game. I'm going to try their chat once it opens at 9PST today and see where that gets me. Definitely the worst experience with accounting issues when it comes to MMO's (and that's saying something).Whelp there goes my time, since my CE is tied to a different account thanks to their broken system I can no longer play until they resolve it.
How long?I'd say the worst was having War Hammer Online overdraw my Bank of America account by 10k and me having to fight the bank for 4 months to have the charges removed. This is a pretty close second though.
Edit: I've yet to see a way to get a hold of their live chat, anyone share some insight here?
Bullshit. I've worked in customer service. If they refuse to help you, request to speak to their manager. If that manager refuses to help you, ask to speak to their manager. If they refuse, tell them you're recording the call and ask them again clearly if they are refusing to escalate your call. Works every time. They will fix it for you within 5 minutes of you being on the phone.Just go without me. I doubt I'll be able to play until Monday, maybe later.
Just fucking shameful, I really just want a refund.
I really want a refund, as well. Two of them. Amazon wouldn't do it, nor would Square on an Amazon purchase. It's really starting to look like "sell account" or "chargeback". Maybe both.Just go without me. I doubt I'll be able to play until Monday, maybe later.
Just fucking shameful, I really just want a refund.
Apart from not being able to roll on a server, server problems have been whined about far more than their worth. Honestly apart from the first few days of duty server issues, I haven't had a problem with the serversI had been planning to pick this up today but what Im getting from reading the last few pages of this thread is that I should probably just wait. That an accurate assumption?
Ive got friends playing on the Lamia server, would a different server selection from what you guys are on avoid some of the issues you're running into or are they game wide?