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Actually it's not terribly complicated (especially compared to what it used to be).
A "service account" is a completely new purchase. For example, if you bought the PC version and PS4 version of FFXIV, you would have two service accounts. If you entered an early access code for your old service acct, you need to just reactivate it, not create a new one. It's no surprise that it's telling you the code was already used.
A "service account" is a completely new purchase. For example, if you bought the PC version and PS4 version of FFXIV, you would have two service accounts. If you entered an early access code for your old service acct, you need to just reactivate it, not create a new one. It's no surprise that it's telling you the code was already used.