Yeah I'm not sure if it is just blind luck with who you get for your Home Warranty or your servicer, the wife and I read nothing but horror stories online prior to closing on our house. Almost to the point of turning away the Home Warranty that was included in our close and just asking for the difference towards close or other line item. But like I posted earlier within the 1st year we've replaced both furnaces and one A/C. Now, my argument would be if our furnaces and A/C were so bad they were going to break within a year (all original and 30 years old) we really got screwed by not asking for the full replacement or credit going in and only accepting the $500 or whatever the cost was instead.