Quineloe
Ahn'Qiraj Raider
No, we don't do SAAS. We sell software for industrial electricity meters, power monitoring and other stuff which I don't understand since I'm IT; not an electrical engineer (we bought Dranetz if you're familiar), we offer installation support for the server/client solution but we don't offer any form of maintenance support. Once the system is sold or up and running, customer is on their own and they don't owe us any more money either.Are you a SAAS product? If so this would be included in the support you're paying for. If not, $500 eh?
I joined the company a month ago after my 12 month paid parental leave, I've never done any billing or sales, my last job was in-house IT for a law firm so billing was just done in theory for controlling reasons. I just know these guys did that kind of stuff *for free* in the last 18 months since this software was launched, which our boss-boss wants to put a stop on asap. So we're guessing prices now lol.