If we weren't all locked up at home office you should've gone to his cubicle and urinated all around it to mark your territory.I put up a code review and get denied because a junior engineer is writing support for a new device and claims my code doesn't handle his new device without reworking it a little.
He just has an air about him that his code is always the most important. Which is weird, or not weird, because he is a juniorIf we weren't all locked up at home office you should've gone to his cubicle and urinated all around it to mark your territory.
Also, concurrent versioning systems exist, it's just that no one wants to merge collisions by hand. Or, more likely with a junior dev, he doesn't know how it works.
The senior devs should band together, and once he asks how merges work, just look puzzled and ask him if he doesn't know about the three seashells.
Everyone is equal in the approval/denial processWhy does a junior engineer have the ability to approve/decline your code?
That's what we use. Integrated with TFS, or Azure DevOps as it was renamed but effectively the same thing. Ties in automated approvals, automation, automated Task creation, and assignments, or flows into Story creation that folds into the development teams. The UI isn't great at displaying multiple tasks, but it gets the job done.Jira is more for development than IT.
You need some ITIL-centric ITSM platform. ServiceNOW with the incidents, tasks, changes and project modules are really all you need. ServiceNOW also has a pretty good IT asset management platform too, if you need that kind of thing.
Speaking of software and faggotry: Microsoft Teams. Has anyone been able to solve the signin loop issue?
Just so we can get another pointless e-mail in our inbox that goes straight into the trash. IT has so much stupid overhead like this just to give someone a job.One of our user's was asking us about this not 5 minutes ago, because you know we're obviously a Help Desk and not a group that cover's a specific set of in-house applications (funny enough we do own an App that's almost identically spelled so that caused additional confusion).
Unrelated, Rustle ... In our 'Sprint' Meeting, we have a guy whose sole position is to record notes, a function our meeting application could handle. He's got the audacity to take up a portion of our meeting to tell us, application owners, that own a combination of systems for one of the most prolific organizations, that we need to send out better weekly notes, so he can record better weekly notes. His job, being completely dependent on us doing it for him, and the fact that he doesn't understand the rhetoric, needs us to do our part, so he can do his part, which is to change a percentage bar on a Word Document.
I don't get paid enough to deal with this stupid shit.
I can't recall, but did you end up getting back on at Dell?Everyone is equal in the approval/denial process
No, you can do remote anywhere if you use the remote option and location set to America.Anyone know a good job search platform that lets you filter by remote (without being tied to exact location) or advertise yourself remote?
Linkedin lets you search remote but only within up to 100 miles of an exact location which seems like a design flaw heh.
Anyone have a ticketing system they like? I have a small 5 person team that's functioned on Facebook messenger, excel, and literal sticky notes slapped on each others monitors. It mostly works, but things slip through the cracks, or someone is out sick for a few days and the rest of us didn't know he told X person he was going to be there to finish Y project at Z time. Basically, it's time we get a little more accountable (even if its just to ourselves, management hasn't ever asked for any kind of reports justifying our time or anything), and it would be nice to have a general gameplan for the day/week/month/year. I'm demoing ServiceNow, Freshservice, and Solarwinds in the next couple of weeks, but thought I would ask here for input.
Ideally, I would like people to be able to log in (most of our work is in the field, so Mobile is a must), see whatever tickets they have personally assigned - but also view and modify all tickets. I can think of other nice things - such as scheduling projects on a shared calendar, users being able to easily create tickets (ideally pulling info from AD so the users basically just get a box to type in and a button that says submit), push notifications to phones.
Things I don't give two fucks about - Any kind of self help/knowledge base functionality (our users WILL NOT ever use this), any kind of inventory system (not our job), or any kind of equipment purchasing shopping cart stuff. All 3 of those seem to be big selling points from providers we just don't need.
So yeah, any "This is great" or even "Do not use this!" comments would be appreciated.