Mist Mostly Mightily Blames Other People or MMMBOP for short.

  • Guest, it's time once again for the massively important and exciting FoH Asshat Tournament!



    Go here and give us your nominations!
    Who's been the biggest Asshat in the last year? Give us your worst ones!
radditsu

radditsu

Silver Knight of the Realm
4,676
826
HAH fuck Meraki.

My Aruba Controller has been up for 3 years motherfuckers!
 
  • 1Jew
  • 1Like
Reactions: 1 users
Mist

Mist

REEEEeyore
<Gold Donor>
31,192
23,343
a_skeleton_02 said:
Put on your "we have no ETA this isn't us" hat and enjoy the OT.

Unfortunately I'm salary.
Click to expand...
Unfortunately our ticket system is terrible and our 'who to call when X is broke' documentation is awful for all 6000+ customers.

The hardest part of the job is using the tools, not doing the actual job. This outage is going to produce 100s of manhours of slow, frustrating ticket creation for issues we can't actually do anything about.
 
  • 1Jew
Reactions: 1 user
A

a_skeleton_02

<Banned>
8,130
14,248
Mist said:
Unfortunately our ticket system is terrible and our 'who to call when X is broke' documentation is awful for all 6000+ customers.

The hardest part of the job is using the tools, not doing the actual job. This outage is going to produce 100s of manhours of slow, frustrating ticket creation for issues we can't actually do anything about.
Click to expand...

Oh, your a MSP?

I'm the coddled inhouse IT guy I just sent out an email and went to get lunch. What ticketing software do you use?
 
  • 1Jew
Reactions: 1 user
Mist

Mist

REEEEeyore
<Gold Donor>
31,192
23,343
We started off as just an Avaya maintenance partner. But they turned into an MSP about 3 years ago, and are still going through growing pains developing business processes that and other resources to actually be effective at providing managed services.

We have Tigerpaw as the front end for an SQL DB that's grown far, far too large, with thousands of custom fields per account and 200000 accounts. A DBA's nightmare.
 
  • 1Jew
Reactions: 1 user
kegkilla

kegkilla

The Big Mod
<Banned>
11,320
14,739
Mist said:
Unfortunately our ticket system is terrible and our 'who to call when X is broke' documentation is awful for all 6000+ customers.

The hardest part of the job is using the tools, not doing the actual job. This outage is going to produce 100s of manhours of slow, frustrating ticket creation for issues we can't actually do anything about.
Click to expand...
Wow that's a real sad story. Now shut the fuck up and do your fucking job.
 
  • 3Worf
  • 1Like
  • 1Jew
Reactions: 4 users
Mist

Mist

REEEEeyore
<Gold Donor>
31,192
23,343
Mist said:
We started off as just an Avaya maintenance partner. But they turned into an MSP about 3 years ago, and are still going through growing pains developing business processes that and other resources to actually be effective at providing managed services.

We have Tigerpaw as the front end for an SQL DB that's grown far, far too large, with thousands of custom fields per account and 200000 accounts. A DBA's nightmare.
Click to expand...
Oh, and we've owned Salesforce/ServiceCloud licenses for the entire company for over 2 years but it's still gone undeployed.
 
  • 1Jew
Reactions: 1 user
A

a_skeleton_02

<Banned>
8,130
14,248
Mist said:
with thousands of custom fields per account and 200000 accounts. A DBA's nightmare.
Click to expand...

Haha I bet reporting is a fucking nightmare.

And I feel you about the documentation system I'm guilty of it honestly I don't document anything publicly if I got knocked unconscious or quit they would be fucked.

The thing with MSP's is that you have to follow 10,000 different procedures and by the time you need to use said procedures the said procedures have been updated or changed.

It's fucked and I would not wish it on anyone.
 
  • 1Jew
Reactions: 1 user
radditsu

radditsu

Silver Knight of the Realm
4,676
826
a_skeleton_02 said:


Here was my "it's not us. Leave me alone" lunch.

Yes I like scrapple.
Click to expand...




a_skeleton_02. Are you John Hodgeman IRL? Because I have only heard of one dude who likes Scrapple. I would be up to try it though. I bet people fear it like people fear crawfish when they come down here.
 
  • 1Jew
Reactions: 1 user
A

a_skeleton_02

<Banned>
8,130
14,248
radditsu said:
a_skeleton_02. Are you John Hodgeman IRL? Because I have only heard of one dude who likes Scrapple. I would be up to try it though. I bet people fear it like people fear crawfish when they come down here.
Click to expand...

Everyone eats it here in Philly, it's great!

I think every area has a local food that people cherish but outsiders might be apprehensive about. I do love me some crawdaddies though I do a broil every year during the summer.
 
  • 1Jew
Reactions: 1 user
BrutulTM

BrutulTM

Good, bad, I'm the guy with the gun.
<Silver Donator>
14,670
2,527
I haven't read any of this thread but every time I see the thread title I think that it should be shortened to just "Mist Blames Other People" so it has a better acronym.

 
  • 1Jew
  • 1Picard
Reactions: 1 users
You must log in or register to reply here.