j00t
Silver Baronet of the Realm
- 7,380
- 7,477
I just took the kids to see Hotel Transylvania 3 today. Got charged surge ($4.20 per MP) on it and the theater was not full. Just about every movie in San Diego was marked as surge where I went today. Little by little each move they make has been souring me more and more towards moviepass. The wife told me to sign up with AMC, yeah you pay more but you don't have to deal with the headaches.
really? i'd definitely lodge a complaint. they clearly state that surge pricing is only for movies that are full or near full.
this is from the e-mail that was sent to me
"Peak Pricing goes into effect when there’s high demand for a movie or showtime. You may be asked to pay a small additional fee depending on the level of demand. You can avoid the surcharge by selecting a different showtime or movie."
i would just straight up tell them that because of their mishandling of peak pricing, you will be switching to AMC. see what they do for you. you have ALL the power in this situation. if they want to stay in business they absolutely cannot be chasing their customers away. they've gone on record saying that they need to keep a certain number of customers in order to be a successful business model and they've been struggling to achieve and maintain that number. tell them you're leaving, see what they do for you. if you don't like what they offer, just go to AMC