i had to factory reset my PS5, there is a bug where you can't "download" PS5 versions of some games that have dual PS4/Ps5 modes, namely COD Black Ops Cold War and Spiderman Miles Morales. It just shows a "in download queue" button but its not actually there. Pretty fucking goofy. The entire PS4/PS5 transition is hacky as hell, while I think most of us rolled our eyes at Xbox's "Smart Delivery" its actually REALLY great and seamless, while PS5's fucked up "there are 4 versions of games - PS4 disc, PS4 digital, PS5 disc, PS5 digital" makes everything a huge mess.
Anyways i've got unlimited bandwidth so only took me ~10 mins to reset my PS5 and restart the downloads for astrobot, BugSnax, and COD (only games I've got installed on the SSD, my USB drive with PS4 games is disconnected) so not a huge deal but I'm up to something like 700 gigs downloaded this week thanks to launch week lol
hope they fix these bugs, I've heard more and more people are seeing the same thing and being forced to run the PS4 versions of COD and Miles Morales because the PS5 version won't download, which is pretty fucked up