It wasn't a CS issue, it was a we can get you locals and other stuff, then weeks later tell me they have to ask permission after it was installed which was denied 40 days later and some other issues like that. The dish wasn't installed right and in 60 days I had to have the tech come out 4 times before they actually planted the pole more than 8 inches deep in soft ground where water would stand if it rained. Then I said forget it I didn't get the service promised and install was botched and they wanted like $300 to cancel the service which wasn't as promised. I sent their shit back , told em to go to hell. They got about 5 different collectors still calling today over a year later to all of which I say take it to court, I'm ready and willing.
There was other issues even on top of those with it, but my service with Direct had little to do with quality and more to do with some shady ass souls.