As I posted in the fuck comcast thread:
So TWC has been having issues in upstate NY since roughly 10:30 last night. I lose connection and a few minutes later I get a text from a guy I do computer work for asking if I could figure out why he can't get on the internet. I'm at my parent's house due to my building's plumbing being replaced, so after rebooting the piece of shit Ubee modem/wifi router doesnt do anything I decide to call TWC. I try using their landline (also TWC) and there's no dial tone. I try calling it and it says the customer is unavailable, so I call TWC on my cell. I get the usual guy reading from a script and I tell him I've already been through the basic troubleshooting, but he insists on resetting the modem from his end. Surprisingly the modem gets the signal and reboots, but still no phone or internet. After sitting on hold for a while, he says that there is no reported outage but they are getting a lot of calls from my area, it is being looked in to and to give them a few hours and call back if it isn't fixed.
A little while later I try to connect again and windows says it can't connect to the DNS server. I try switching to Google's DNS and magically I have an internet connection again. I check to see if I can change the DNS for the modem (a little searching turned up the factory default login, which worked) but it looks like I can't.
I really wish there was a viable alternative to TWC here.
