Time for Story Time With Raj.
Well, I took up T-Mobile on their "trade in S9+ and get lotsa money towards new one" deal. However this required trading in my old one in very good shape. My old one is pretty beat up. Good news is, it's insured, so I was able to request a replacement S9. I wanted to just get it sent to the store but no, it had to be sent to me. I guess after that I can return my current one to the phone company (after formatting it of course) to complete the warranty exchange, and then trade in the new one for the S22 or whatever phone I end up getting.
As you may have surmised, things haven't gone right. When I went through insurance, they didn't give me a chance to confirm the address or how I wanted it delivered, they just sent it to my general building with no apartment number and no signature confirmation.
I was out all day and got an email that it was delivered at 10 AM. Delivered where? Doesn't say. Did they require a signature? No of course not. They probably sent it in the actual phone packaging rather than a blank box, not like there's an epidemic of crime and thefts going on or anything. So I see this email at like noon, and won't be home until 8 PM, so I got a bit of an uneasy feeling in me tum tum.
Sure enough, I get home at 8 and there's nothing anywhere to be found. So either someone got a free $800 phone today, or the UPS driver brought it to the wrong place. Again there's no address listed in the tracking, nothing except the town and "left at front door". There's a foyer / mail room and shit is NOT supposed to be left outside the front door, for starters.
So I called UPS and get more info, but you CANNOT get a real person over there. I just need the damn address it was dropped at and can't even get that.
Requested a $900 refund from UPS' loss prevention claims, though I'd rather just TALK TO A PERSON to find out what's up because I think it might be somewhere nearby, maybe in a tree. Do they not hold delivery drivers accountable for missing stuff? Seems like it'd be no problem for them to ring up the driver and ask if they recall that dropoff.
I dunno whether to contact T-Mobile (who sent the phone), Assurance (who set up the warranty exchange), or UPS (who I can't contact anyway). No matter what, this turned into a huge fuckin' debacle to say the least.