I picked up the elite v2s monday, been playing every day The Outer Worlds on PC on them. Love em, they feel fantastic.
regime, two things to check out to make sure yours is ok
1. try to turn the thumbsticks, the heads should "pop" right off exposing the tension control parts. Some people have had broken thumbsticks apparently and you can turn the heads (adjusting the tension)
2. make sure none of the buttons stick, some people had A button stickyness. I updated firmware (with xbox accessories app, pc or xb1) and then did controller test to make sure all buttons click ok with no stickyness
It feels REALLY good in my hand, significantly better than v1. has USB-C cable, built in rechargeable battery, the pouch comes with a dock that lets you wireless recharge (I just use the USB-C cable i recharge my headphones with), and bluetooth connectivity.
The paddles are WAY better in v2, in v1 I took my paddles off since I found them always getting in the way but the v2 paddles are nestled in perfectly and unobtrusive, I may even learn how to use them.
If Xbox 2 wasn't coming out in less than 12 months I'd probably buy a second one, feels real good.
If you buy from microsoft store you can get 40k reward points I think ($40), and i'd also recommend the 3 year (!) warranty for only $20. I bought mine at gamestop since i had so much credit but I don't expect gamestop to be around in 3 years, plus I take really good care of my stuff.