This is how I generally handle it as well, although if there is a real problem with the food (i.e not simpley "I don't like it", but undercooked, spoiled, etc.) then you should absolutely point it out to someone who can remedy it, even if you don't plan on returning.That's pretty much my mindset as well. If I don't like something, I just don't go back to the restaurant, it's as simple as that. I've never sent food back to the kitchen, or complained to the manager about the food. I have complained for service issues or issues with other customers, but not about the food. If the food isn't to your liking, there's PLENTY of other restaurants to give your business to in most cities.
It depends on where you work. I spent 5 years in a restaurant in a ghetto-as-fuck area and it was insane the number of ridiculous, baseless complaints we'd get about stuff. It was clear that these people just didn't want to pay for their food.I have never worked in the restaurant industry. My wife and mother in law did, though, and they don't cry nearly as much as you guys about customers though. I can't imagine the rate of fake complaints to get free shit is really that high.
If they fix the problem and bring you properly cooked chicken, then they shouldn't owe you anything. In my opinion anyways. Yeah if you're in a rush and can't wait for them to bring you a second meal then that's fine. But if they bring me out an overdone steak, I send it back and they send me a properly done one, I don't expect to not pay for it.If I go out and something is legit fucked up, I certainly want it off the bill. I wouldn't pay for this dude's raw chicken, hell no. And I don't feel the least bit bad about that. I don't get why I would be expected to pay for that. I don't want anything for free, but I don't expect to be charged for something not representative of what I ordered either.
It's sad how easy this is. My brother called Olive Garden corporate once and said (lied) he ate at such-and-such location and invented a bunch of problems. They sent him a $50 Olive Garden gift card in the mail.I have a stepbrother that was born from a mother with a slew of drug/alcohol problems, so he's mildly retarded - I think he was born with FAS but I can't be sure. Anyways, he would come over on weekends when we were younger and always ask me to buy him McDonalds, Wendys, BK, whatever.. I never did because I knew I would never see the money returned. He came up with a new plan. Each weekend he would pick a random fast food joint (not just those 3), call up and say last night he ordered this meal and there was hair in his burger and since it was so late he just threw it away. They would proceed to give him for free whatever he wanted, no receipt or anything required. He did this for months before a single place even questioned him, and he hit the same places all the time!
I guess he is the rainman of getting free fast food. In every other aspect you can just tell he is.Maybe not so retarded then?