Got my winters put on last week. Normally I'd swap them myself, but I needed new sets of rubber for winter and summer. I have two different sets of rims, and because they each have different offsets, there's different spacer plates and studs. The summers have no spacer in the front, and a 5mm spacer in the read. The winters have a 5mm spacer in the front, and a 10mm spacer on the rear. The guy I bought the rims from foresaw having issues with the different studs, so he supplied me with two complete sets of 20 studs each, one for the winters, and one for the summers. Instead of 10 for the rims with no spacers, 10 for the 5mm spacer, and 10 for the 10mm spacer.
So when I dropped the car off, I specifically told them "take all the hardware off the summers, here's a box of entirely separate hardware for the winters. Bigger spacers go on the rear. Simple enough?" They of course said no problem. Of course, I get a call later that day, and they tell me that the other studs don't work, some are too long, and they just reused the hardware that was on the car and it worked fine. I tell them that makes no sense, all worked fine last winter and nothing had changed. They insist I'm crazy. I just tell them fine, finish the job.
After I pick the car up, I look in the box with the spare set of hardware. They got the spacer plates right, at least. However, I now have 6 of the longest studs, and 14 of the medium studs. So they managed to put the shortest studs on the front, and those at least matched. But they should have been the middle sized ones. And then they put 2 of the longest studs on each of the rears, along with 3 of the medium ones.
Fucking morons.
Operating company has about 1.4m in the bank and zero debt. We'll be fine, you useless fuck.