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My biz requires a decent amount of communication, but a lot of it is maintenance too. I'd say 1/2 of my clients leave me alone to do the work and the other half are the opposite.
Perfect response Awfal. I was originally going to respond with something similar, but I didn't want to make any presumptions. Awfal's right though and the best solution is to create processes to deal with it. Designate specific times out of your day that you will respond to clients. Notify them of this "policy change" and communicate to them that this change will help your company serve them better. Then consistently follow through with the new change. If you're stubborn about the new process, while they may resent it, they will ultimately fall into line eventually and you'll have your time back.Awfal_sl said:I find that customers will only be as high maintenance as you train them to be...
Companies hire consultants to initiate this sort of stuff for them, but luckily you won't have to spend any money to make this change and you'll save yourself time and gain efficiency!