I love square. I read tons of horror stories etc on the internet before I switched to it. Ever since I have, I haven't had a single problem. Instead of having problems, sometimes I come into work and there's an update and I've gained more features. I love the fact I can look at the data online away from the shop etc. I can see what was sold, when etc.
There are a few things square still needs to improve upon and I believe they will....
You can't take a split payment. Which even with just any other system.. Split payments have always rustled my jimmies in retail. So like they say, here's 10 cash and put the rest on the card... Square has no way to do this, you'd have to ring up 2 transactions.
You can't give a partial refund. So if someone buys $100 worth of stuff, and wan'ts to return a $5 item.. You can only refund the whole purchase...
Inventory control. You can't put like 10 widgets into the system and have it alert you when you're low etc. I wouldn't use this in my business anyways.
So far I've never needed to return an item. Split payment came up once, said I couldn't do it, it was all run on the card no problem.
It does have pluses... Like it makes you look fancy as fuck. The average consumer's mind is blown that they can sign with their finger etc. Somehow it makes it upscale etc. I like not having to send any batches to the CC company.
Had my biggest sales day yet today. on a Tuesday of all days..