The online ticket is like the first thing any normal human would do after looking up reddit/google on wtf the problem is! I know its easy to pretty much guess that everyone is a total idiot but come on. I was a little heated because its just been so bad.
11 days ago, submit ticket. Full information of problem/tele/address/everything.
6 days ago - This is an automated reminder that we are waiting to hear back from you regarding your ticket.
I never received anything from them at all. So i resent all my information again and told them to call me.
5 days ago - call logi and talk to fake John, resend receipts. They tell me to destroy the mouse to an unusable condition.
Send pictures at the end of 5. From here the request will go through a final approval process which can take up to 72 hours for review.
Emailed them back at the end of 72 hours, nothing. Emailed back at 88 hours, nothing. Then I called again. Some other dude told me the guy that orignally had my ticket was gone for 2 days and thats why nothing was sent.
It is now on UPS ground and will arrive Tuesday. Two weeks for a mouse that will most likely break again and this will be the last logi device I ever get.
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Silly. Problems either dont happen or youll get screwed. Never again.i apologize
@Mist
