Yeah, why can't we have sort of a hybrid of both a Shepard type the style of character from DA1? DA2's flaw wasn't necessarily that they included Hawke, but that they included him in such a limited fashion in a franchise that was meant to be a spiritual successor to Baldur's Gate. If they wanted Dragon Age to be a more cinematic experience, they should've done so in a way which retained the customization options which allowed you to feel more connected to your character.
And yes, I realize that fully voice-acting several race/gender combos would require a lot more work, but at this point, if BioWare wants to reclaim the notoriety they once had, it's definitely going to require going above and beyond and just blowing us away in whatever their next game is going to be. As it is, BioWare needs to find a new way of telling a story that isn't such a binary good/evil option system, and this could work very well with that.