Yeah, last time I had to call in to remove my token it was painless - I got someone who shockingly played the game he works for; he completely understood that people upgrade phones and forget to remove the token, and easily took it off my account. All in all around 5 minutes total from dialing to solution. I was actually impressed at the time.
And to the GCD discussion, I mean it's really not that much slower than other MMOs - we're talking 2.5 seconds to most other games 1.5 seconds - a 1 second difference. And as mentioned in this thread already, once you start having to mix in other cooldowns between the GCD down the road, it becomes negligible. It does suck at lower levels, when you only have a handful of abilities and absolutely no skill speed/spell speed, but just struggle through it - it gets better.
Plus, it does go deeper than that as
Malakriss
mentioned. As a Monk for example, you could go full retard and stack ridiculous amounts of skill speed if you want, but you are advised against it,
as too much speed leads to TP management problems; i've seen this first hand (I main a Monk). If the GCD was any faster, mixed with Greased Lightning speed...shit, i'd spend the majority of most boss fights begging for a Goad or just standing around with my dick in my hands.