But that's the thing. CSR is by definition extremely repetitive and there's a limitation on what you need it to do.I currently work with a consultant company that has much reach with companies across the tech sector. Many are building out AI systems behind the scenes to take over most roles in CSR and Coding, with CSR projected to land within 5 years (they say), coding AI taking over within 10.
If you're not hearing anything about that, then maybe Salesforce isn't headed in that direction yet. Might be a good path for others till retirement.
Coding a solution, for something, by comparison requires being able to accurately describe the use case and all edge cases to the AI you want to write this or that. But you need to tell it every facet of what you want it to build in a very specific way. You also need to tell it explicitly what dependencies and shit it has. Server names, ip addresses, api keys, where to put payloads, how to parse payloads, etc, etc.
So it would just end up being another abstraction layer on top of the code itself.
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