Hmm, they just tell you that they never actually started it and don’t know how and just throw it all on a cart for you? Wtf
The US is generally the same but I don’t think there are laws specifically about it in most states. Companies that have horrible return policies just wouldn’t last because most companies have no questions asked return policies. Some are within a short window, some are lifetime. Some places have “restocking fees” on more expensive items to discourage returns but depending on the situation you can get around them. In this case he could probably get out of a restock fee because of the piss poor communication, the odd warranty work right out of the gate, the long turnaround time when they guarantee short turnaround, etc. You just pitch a fit to the manager and if your situation was genuinely shitty they’ll waive it. Companies that have restock fees are usually using them to prevent return abuse.
Why the fuck did you take it home at all, even assuming others right assembled and just brought you the empty boxes. We've already covered the level of fuck ups, you acknowledged them, you know you have paid more than boutique online places would for worse service. Even if it had been in working order I would not have accepted it on principle of them being fuck stains.
