AT&T door to door sales guys come by to let me know that Fiber is available in my area. I don't normally get down with door to door, but I was stoked for fiber and these guys were likeable so I wanted to help them out since I was legit interested. I felt telling em to pound sand then going online to set it up in 5 mins would be bad form.
I ask how the hardware works, and the sales guys tell me that a junction box would be installed outside the house where the fiber line terminates and transfers to the coax cables that run through my house. I know jack shit about it, and decide not to engage the part of my brain that understands physics... sounds simple enough to me.
Fast forward to the day of installation and the tech knocks on my door with a spool of fiber cable in his hand running from the main line at the street, and he says "where do you want it to come in"? I told him my cable junction is at the crawlspace under the house, so he could just hook it up there. He says, "no, the fiber line has to go all the way into the house directly into the modem. There is no junction box, nothing between the modem and the line from the street. I can bring it in the front door or through a window if you like."
I ask him if he can run it in the crawlspace and he says yes, so I get a drywall saw and ask if he can fish it up through the wall from the crawlspace and I'll pull it out the hole, and I can fix up the hole later. Nope. He can go in the crawlspace, and he can even cut a hole directly through my floor, but he can't fish through walls. Install postponed indefinitely until I can be bothered to fish a line from my crawlspace through the wall to prepare for AT&T to drop the fiber line under my house.
In the days since, I've seen other neighbors with the AT&T truck pull up and run fiber from the main line to their houses, and I've caught a couple to ask em where they plan to bring the line in. Every one of them has no idea what I'm talking about.
My nextdoor neighbor just spent a year building his new $3m house from scratch, and he was so excited to get his 1000gb line setup that he didn't want to believe me when I told him my story. Come his install day, I thought he was going to shoot the AT&T guy he was screaming so loud...
Between sales, customer service, and the street team, one hand has no idea what the other is doing, and they're losing customers before they can even hook up.
Anywho, sorry if you made it this far. /rant off, roast away.
anyone else have fiber, what's your experience?