I go to CFA about once a week now, so easily dozens of times, and ONE time they messed up my order. I gave feedback via the app and got a slew of free shit I could apply to future orders. Unlike almost every other fast food place in existence, I don't even check in my bag to make sure it looks right when they hand it to me, because 99.9% of the time it is. This location is predominantly non-white employees too. If anyone knows the Arden mall area of Sacramento, you'll know what I mean. But no matter the color or gender of the employee, they are all pleasant, polite, attentive, friendly, well-groomed and presentable, and know their job. That's all I ask, and they come through every time.
Also, waffle fries are the superior fry.