radditsu
Silver Knight of the Realm
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Yeah Laws and all that.You're call center. 18 hour days? Yea ok.
Yeah Laws and all that.You're call center. 18 hour days? Yea ok.
Even weirder when you consider the government doesn't even fund the USPS, they're self-funded.How does a constitutionally mandated government service go bankrupt exactly?
So how can a mandated government entity not be funded by it?The Postal Service receives NO tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.
Someone on my team just did a 24 hour shift from 9pm Saturday to 9pm Sunday this weekend.You're call center. 18 hour days? Yea ok.
They also pressure me to take the most hours, because I am the lowest paid member of my team.I don't see why you would think Mist isn't working so much. She's hourly working in a support role.
God Damn. 24 hours on the phone? Sounds like torture.Someone on my team just did a 24 hour shift from 9pm Saturday to 9pm Sunday this weekend.
There's just too much work to do. No one who works 1st shift knows how to cover second or third shift, because we're responsible for every possible role since the rest of the company goes home. So all coverage falls on us.
Call volume isn't super high usually, but our sales people sold 24x7 real-time monitoring for every device we've ever sold for 6500 customers, many of which have massive, 50k+ station phone systems with dozens of servers and hundreds of gateways with hundreds of PRI circuits going into them.
Every time an error or warning or even a single errored second hits one of our three SNMP monitoring platforms, it needs a ticket created in our lumbering, antiquated ticketing system and a full, thoroughly written investigation sent to the customer within 15 or 30 minutes depending on the customer, and those screens light up continually all night. We're also responsible for all patch implementations, because our customers certainly don't want their phone systems down during main business hours.
There are usually 5 of us.
We don't just take calls, we make a lot of calls to our customers' voice/internet providers as well, any time they have lines go down or take errors it's our responsibility to make tickets with their providers to get that worked on.God Damn. 24 hours on the phone? Sounds like torture.
That sounds like our Inside Sales team. They have to make 75 cold-calls a day. Luckily they are an entire state away from me and I've never had to meet any of them. People burn out there even faster than in our NOC.I remember I was a telemarketer when I was like 16 for some police and fire dept stickers and shit. Office, desk, phone and a call list. Fuck that was brutal. I think I smoked like 2 packs in a 8 hour shift, just to get the fuck away from that shitfest. Lasted there like 2 weeks tops. It was brutal. Fuck people and fuck trying to sell them some shit.
30 hour days?
8 days a week
Guess I should have worded it better. I work 6 days for 1 shift, getting anywhere from 2-8 hours of sleep over those 6 days. Each shift is scheduled 64 hours paid but is always more. Longest I've worked straight without any sleep was 92 hours.You guys are fucking idiots. Obviously he rides the train backwards through time zones and it ends up equaling 30 hours in a day