Whats rustling your jimmies?
- Thread starter Big Phoenix
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Guest, it's time once again for the massively important and exciting FoH Asshat Tournament!
Go here and give us your nominations!Who's been the biggest Asshat in the last year? Give us your worst ones!
Rajaah
Honorable Member
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These damn automated "support" systems that EVERY company has now when you call them.
Soon as I hear "I understand you'd like to speak to a person, but I need more information" or "I can direct your call quicker if I know why you're calling" I know I'm in for it. I can say literally anything and it'll come back with trying to direct me in a circle with the automated system, or it'll try to direct me to a website, or a freaking app.
Aside from simple bill paying, most of these automated systems don't actually help or speed things up. They're like some kind of fucking goalie that you have to figure out how to get around to reach a person.
Soon as I hear "I understand you'd like to speak to a person, but I need more information" or "I can direct your call quicker if I know why you're calling" I know I'm in for it. I can say literally anything and it'll come back with trying to direct me in a circle with the automated system, or it'll try to direct me to a website, or a freaking app.
Aside from simple bill paying, most of these automated systems don't actually help or speed things up. They're like some kind of fucking goalie that you have to figure out how to get around to reach a person.
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Koushirou
Log Wizard
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Just hitting 0 right off the bat will usually get you to someone sooner. Not always but better than the normal maze.
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Sanrith Descartes
You have insufficient privileges to reply here.
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Five? Amateur numbers. Go work a few months in NYC/LI and see how long your streak can get
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Vuuxo
Karen
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The business I run has this automated system for 1 reason. Spam.
Nothing to do with speeding up the process for the customer but elimates literally 100's of spam and spoof calls a month. It's ridiculous how spam we would get in a day... thousands upon thousands a year. It's fucking insane. Automated systems eliminate that bullshit.
Mist
REEEEeyore
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Izo
Tranny Chaser
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Big Phoenix
Pronouns: zie/zhem/zer
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Opened up an old computer at work and the small amount of dust inside of it has either seriously irritated my sinuses or given me a sinus infection.
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Palum
what Suineg set it to
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I have a customer I support in the call center industry. Talking with them the other day about AI/Chatbots/LLMs/etc as it pertains to some of the products I help them with (automation-centric) and they showed me the goal chart. Currently around 15% of people's problems they call with are solved with automated decision tree based chatbots, goal is to get that to 80% within a year or two.
Rajaah
Honorable Member
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Same here, every single day I encounter traffic slowed to a crawl due to an accident. Never seen so many accidents so frequently before the last couple years and it seems to be getting worse and worse. Lately it's every day. Just constant accident backups and 2-4 car pileups. 99% of the ones I see look like either people being rear-ended or people not knowing how to let people merge and side-colliding. First is probably people looking at their phones, second is just the overall rudeness that increases dramatically when people get behind the wheel.
Tons of traffic issues would be avoided if people A) Didn't try to speed up or block merges, especially when they're in the merger's blind spot, B) Didn't drive like one foot behind the person in front of them to try and speed then up, and C) Didn't pull forward at a red light and get stuck blocking the intersection, causing entire lanes to not be able to move on green, causing people to get bored and annoyed and start looking at their phones more while driving, D) Didn't look at their phone while moving.
C is the most annoying. Hooooly shit I see that so often now. The best is people stuck in the middle of an intersection while everyone drives around them on either side slamming the horn at them because they had to try and rush through a red light and got stuck.
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Mist
REEEEeyore
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hahahaha hahahahahahahaha
The secret of LLMs and chatbots is that they don't do anything that a good self-service portal can't do on its own. Doesn't stop us from selling them but they don't really produce the results that people want. If you want actual results, it's much better to use an LLM to upskill and improve the agent experience, or give you a better understanding of your metrics and APIs. Basically, people are using them for the wrong thing.
Basically, if a customer wanted something that a bot could handle without making some kind of exception or value judgement, then should have already been able to do it by clicking buttons on your website.
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This is very true... What I was talking to him about was the difference in trying to make a chatbot/LLM "be" the support agent and instead have the chatbot/LLM listen to the conversation and keep feeding the support agent information/tips/direction. Basically use the LLM to "supercharge" the phone monkey.
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Rabbit_Games
Blackwing Lair Raider
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A5150Ylee
Ahn'Qiraj Raider
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I was getting about 7 to 10 spam calls a day. I decided to start fucking with them, and I no longer get any spam on my phone, almost to where I kinda miss fucking with random people. I would answer, listen to their long into and then say I couldn't hear well, and ask them to repeat it. I would fake interest in whatever they were selling, and then after 10-20 minutes let them know there was no way my 'handler' would let me buy their product.
I actually got blocked from a scammer doing one of the FBI scams where I kept calling him back and he eventually blocked me. For the next few months, I would have the phone ring, and when I answered, it would tell me that I had been blocked, and then hang up on me.
So answer those calls, speak to the people, fuck with them, and they will stop calling.
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Koushirou
Log Wizard
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And also, the longer you keep these fucks on the line, the less time they have to fuck with more vulnerable people.
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