NARRATOR: David Miller is the leading researcher of net aggression in the country. He"s been studying nerd rage at the University of California in Irvine for over 15 years.
DAVID MILLER, Director of Internet Aggression Research, Univ. of California, Irvine: It isn"t just enough to be angry. You have to exhibit an elitist attitude towards anyone you perceive has wronged you. Everybody is horrible at their job except for you. You know how everything should run, and if they just would listen to you, everything would be perfect. That"s what goes through these guy"s brains.
NARRATOR: At one point Jonathan becomes so angry that he threatens to cancel his World of War Craft subscription, valued at around 15 dollars per month.
JOHNATHAN MALFOY: There are other companies that deserve my hard-earned dollars more than Blizzard ever did. Has Sony fixed Everquest 2 yet? Heh, I doubt it considering how incompetent S.O.E. is. But after this insulting patch I"m taking my money elsewhere.
DAVID MILLER, Director of Internet Aggression Research, Univ. of California, Irvine: They always threaten to cancel. Every single time. It"s an extension of their massive egos. They believe their presence is so important to this virtual world that leaving would somehow be detrimental to the game.
DAVID MILLER, Director of Internet Aggression Research, Univ. of California, Irvine: They never ever cancel. They get this idea into their head that by threatening to cancel a representative from the company is going to rush over to their house and beg them to stay. It"s ridiculous behavior.