In retro, I actually liked Rift during their last few betas. It was extremely intense with all the invasions but once it launched, the game started to suck and then I thought it was because maybe I had gotten burned out on mmos. I later realized I hadn't burned out; Rift was just actually not as good in a longterm situation, it was more like mmo junk food.. but the same junk food that was served by the McDonald's of the genre already, and as Jon Stewart says: "Fuck Arby's".
Their support was as people said early on.. pretty lacking but until I had a serious issue regarding an overcharge I didn't have a real reason to complain. They later fixed it but poo-poo'ed it and by the time they did I was done with the game.
To make sure they never sent me a'Come back to Telera!'bullshit letter like these companies always do when you quit, I intentionally insulted some manboy community advocate named 'therealseebs' over and over, until the GMs there banned me from the forums. I figured if you got /blisted then you'd never hear from them again.
Thank God because after seeing what they squeezed out of their collective crackhole since then (Defiance, Trove, End of Nations, etc), it's been well worth the silence.