I don't know. I mean, your first point is right.
its wasted time and effort.
But, there are graceful ways to do tutorials. And I would point out, games in general have been stumbling over that shit for years now for some reason. Its not MMO exclusive.
There's plenty of videos on it. Extracredits did one. you have egorapter and Hey megaman press A to fire! Everyone bitching about Mario and Zelda with the talking talking talking, and tooltips popping up for everything constantly.
GW2 nailed its tutorial. Tera did pretty good. I don't think Rift had any complaints on its tutorial. Even going back to WoW. pretty good.
This game. And Teso. completely shit the bed on tutorials (And starter zones)
I have no IDEA what either game was thinking with so much clicking shit, in its tutorial. and the lore dumps. New players have no fucking idea what is going on with the lore, and are certainly in no place to absorb it, during the tutorial. it has no place being there.