Sorry if I'm kind of hijacking the thread but I'm not sure where else to turn to after trying other things.
Just 3 days ago, I was playing WoW and suddenly got disconnected with a message saying my account had been suspended for six months. I also received two e-mails from Blizzard : one saying my subscription was cancelled, and the other explaining the suspension by saying it was due to "real-money trading".
I have absolutely no idea how that could be possible.
I've been playing the game since it came out, mostly as a solo player doing old content and dungeons to collect pets, mounts, mogs, the like.. I've never paid for a carry run or sold any service to anyone, I even rarely buy stuff from AH, and never from face to face players. I'm basically playing the game as a solo RPG.
I submitted an appeal on the site to overturn the penalty, and it was answered a day later saying that "the initial findings were confirmed and the suspension would not be overturned".
The catch is, I don't know what those findings could possibly be. I submitted another appeal asking them for more information, to have a discussion live with a representative so we could sort this out because it just has to be a mistake. That was answered today with a message saying "no details will be given and further requests on this matter will be ignored".
So I am at a loss. I don't know what I did wrong, in fact I know I did nothing wrong, but I'm facing faceless GMs not even sharing the evidence or taking the time to review the problem with me.
So basically I'm posting here because if someone has any advice they can provide, a phone number, a friend they know who works at BlizzardCS or any other positive thing they can do to attempt and help me fix this mess, I'll be glad to accept it.
I ask that people not be mean or harsh on this matter by saying I'm just lying to cover my ass because honestly, I know where I'm posting. I've been on these forums for 15 years since just after the noows days and I know a bunch of people here have used bots and other cheats in various games and if I had cheated and was trying to get my ass out of the fire, I'd just be saying so and asking for help.
But I'm 100% saying the truth when I say I have no idea what they could have found on my account that led to this. Funny thing too is that I have a second account linked to the first one, with the same e-mail address and Battle.net, and that one wasn't locked... so that's kind of strange isn't it? Wouldn't they have locked both accounts?
TL;DR : I am banned for six months, I don't know why, and I need help trying to fix this if anyone can think of any way to fix it. Thanks for your time.
EDIT : after advice below, here's the
link to the Reddit post I made to try and get help from a BlizzardCS representative, any upvote will help greatly to sort this mess, thanks in advance.