Break
Silver Baronet of the Realm
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- 12,373
I could look if you tell me what to look for.
It arrived yesterday but the front fork is damaged where I can't get the front wheel on because the right-side prongs are bent together. The box looked like it got a bit banged up by Fedex, someone dropped it most likely, and the geniuses didn't put much packing materal around the bottom of the fork, though it had some.
But their CS is weak so far, I tried calling 4 or 5 times the last 24 hours and they never pick up. It took them 22 hours to reply to my first email, asking me for a picture of the fork, which I had already sent them so instead of shipping me a fork today, they'll have to tomorrow at the earliest.
Not getting good vibes from this company so far, but if they overnight me a fork and the bike is nice I want to keep it.
Update: They're out-of-stock on the rigid forks for this bike, so they're sending me a $150 coil suspension upgrade, so I'm quite happy about that.
It arrived yesterday but the front fork is damaged where I can't get the front wheel on because the right-side prongs are bent together. The box looked like it got a bit banged up by Fedex, someone dropped it most likely, and the geniuses didn't put much packing materal around the bottom of the fork, though it had some.
But their CS is weak so far, I tried calling 4 or 5 times the last 24 hours and they never pick up. It took them 22 hours to reply to my first email, asking me for a picture of the fork, which I had already sent them so instead of shipping me a fork today, they'll have to tomorrow at the earliest.
Not getting good vibes from this company so far, but if they overnight me a fork and the bike is nice I want to keep it.
Update: They're out-of-stock on the rigid forks for this bike, so they're sending me a $150 coil suspension upgrade, so I'm quite happy about that.
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