@Hekotat - yeah that always leads to my disappointment. As for Dave Georgeson, I have had a real dislike for him with all of the tinkering in EQ2. But he has really grown on me - what I once thought was "slick used-car salesman" has turned into "super passionate about game design".
And @Dahkoht and Fedor - ofc he comes across as not knowing much about MMORPG's! He is brand management! I think he is the perfect foil to all of the otherwise socially retarded game developers that really, really,reallyneed someone like him to bring some personality and humanity to the roundtables.
I don't know about you guys, but I remember the "couch sessions" with their old PR team for EQ2 and EQ....*shudder*. It was like watching some of the neckbeards from this forum on their basement couch with a bright light on talking about what makes their hobby special. No thanks.