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There has always been some dodgy shit going on between CCP and certain players. I remember back in the early years there was an alliance down in Stain - I think it was just called The Stain Alliance - that was populated entirely by the customer service people/mods or whatever they were called. Since there were always people online 23/7 they'd have a laptop or two open while at work monitoring shit, and if a raid occurred, they'd phone up and wake their buddies who would log on and defend the area.