In case you missed this detail at the bottom of our news story, I wanted to call it out clearly:
We know many game sales events vary their prices throughout the promotion, which can mean you miss out on a great bargain. We're committed to keeping these prices as-is for the entire 10 days until July 8th at 12:01AM PDT, so you can buy with confidence.
Some of you may have purchased a hero or costume in the last few days, not knowing this sale was about to start. If you have purchased a hero from the in-game store since Tuesday, June 25th, we will refund the difference (in Gs) between your purchase price and the sale price.
In addition, if you purchased a costume since Tuesday, June 25th, that has dropped in price by 400Gs or more, we will also refund the difference (in Gs) between your purchase price and the sale price.
Here are the costumes that have dropped in price by 400Gs or more in the sale:
Black Panther Tribal Costume
Black Widow Gray Costume
Cable Original Costume
Captain America Avengers Costume
Captain America Marvel NOW Costume
Captain America Original Costume
Colossus Classic Costume
Cyclops Classic X-Men Costume
Daredevil Secret Wars Costume
Hawkeye Modern Costume
Hulk Gray Hulk Costume
Iron Man Classic Armor Costume
Iron Man Mark V Costume
Iron Man Mark VI Costume
Jean Grey Marvel Now Costume
Ms. Marvel Agent of S.W.O.R.D. Costume
Scarlet Witch Heroes Reborn Costume
Spider-Man Classic Costume
Spider-Man Scarlet Spider Costume
Thing Black Jersey Costume
Thing Future Foundation Costume
Wolverine Leather Fang Costume
To claim your refund, you must contact Customer Support, who will verify your in-game purchase and then refund your account.
To contact Customer Support, login to your profile on Marvel Heroes.com and click 'Support' and 'Submit a Help Request'. Then use the dropdown menu to select 'Holiday Sale Issues' and send in your request.
Please note, due to the high volume of expected refund requests, your refund may take up to a week to process.
Refunds can only be granted for items that were purchased from the in-game store; heroes and costumes included as part of a pack are not eligible for refund.