Smartphones

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Mageling

Bronze Knight of the Realm
232
0
Eh? IR doesn't operate through walls does it? Got a odd pass through window between them or something, or am I wrong to think walls block?
Correct, IR can't be beamed through walls, but you CAN use mirrors.
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LiquidDeath

Magnus Deadlift the Fucktiger
5,109
12,256
I read your PM's and Easy Pay isn't a scam at all, it's a model you're going to see literally every single carrier go to within a year or two. Carriers are losing money on phone subsidies and easy pay allows them to not be in that position. Also you aren't paying the full price of the phone up front, also you get upgrades every year instead of two and you owe nothing if you still have a balance on your previous easy pay device....oh and no contract.

Anyways....

As a consumer it's easy to hold a company accountable for a bad rep but it's not realistic, at least not in the cellular business. Our guidelines and ability to discount is severely limited, even some of the highest level center supervisors don't have the ability to much more that a $50 credit without it taking weeks to clear from people who's pay grade is quadruple their own. If a rep was wrong in something one of two reasons were behind it, either they purposely told you the wrong thing which isn't likely, or they made a mistake. Now depending on which department you talked to and which rep told you this, if they told you that this rep was going to be reprimanded and you really went into it as deep as you did, that rep is no longer with Sprint. I'm not telling you this for any other reason then to let you know they take that stuff very seriously and they will not be liable for bad reps misrepresenting their brand. I'll assume it was a corporate rep you talked to, if it was a preferred retailer then they'll probably still be around, a corporate one though? They're gone so telling them what a rep told you at this point wont mater because that rep is no longer there.

That being said, there are two upgrades available, Sprint, for the moment still does two year upgrades. If you were at or beyond your 20 month mark since you previously signed a contract then you're fine and you can upgrade under the two year model. Honestly though, their Framily Plan is the better route and that's not just Sprint jargon or a lie, it literally is the better deal with an easy to to lower your bill to $45 a month with unlimited data per line. All you literally do is put your code on facebook or craigslist and you start saving pretty quickly.

Anyways, I'd need to take a look into your account to let you know if you qualify for a 2 year contract upgrade. Some corporate doors are in fact walking new lines and upgrades because Sprint corporate is really ramming home the need to sell framily because again, it's going to be the only thing available in the future. T-Mobile is already there, we're going there and you're going to see ATT and VZW go that route eventually as well.

If you want to PM me some info I can look for you tomorrow. I'll need your name, phone number and pin number or answer to your secret question. I'll see what I can do for you.
I get that you work for them, but I don't give a fuck what cell companies are losing on subsidized phones these days. They set this system up because it was making them a shitload of money a decade ago and now they are reaping their just rewards of getting fucked over by customers. None of it is an excuse for terrible customer services and I hope they all keep losing costumers to T-Mobile until it forces them to become actually competitive. They still over-charge for the service you get anyways and AT&T and Verizon still structure their plans in best ways for them to fuck customers out of as much money as possible.
 

Crone

Bronze Baronet of the Realm
9,714
3,211
Vaclav / Tarrant. Exchange email addresses via PM, and then take the personal sensitive stuff to your personal emails or something if you don't want to do it on here. Great solution, and then you can let him help ya!!

I'm on Verizon. I pay stupid amounts every month for 2 phones with data + 1 dumb phone line. I'm scared of switching carriers, and having shit service or slow 4G.
 

Vaclav

Bronze Baronet of the Realm
12,650
877
Already did the PM stuff. Just with the numbers I was seeing was all risk no reward. Not that I think a Tyen incident recurring is likely but didn't see where a median could be missed, equation could work out positive from what he saw so...

And on VZW depending on the area the network is largely overstated in its quality. Find a friend and take a road trip with them with swapped phones if you get the time, doing that around central MD and Space Coast FL, VZW was dropping signal like mad compared to Sprint for example. (And most consider Sprint bad for signal quality when I talk to people - note the other area I tested, Gainesville FL was VZW preferable - so it is sometimes accurate)
 

Gaige

Legal Ephebophile
1,912
116
Verizon has by far been the best for me in Arizona and SoCal and I've tried them all. Sprint and T-Mobile are horrible bad here and AT&T isn't much better. Of course Verizon is building a tower on our townhouse property so it'll be even better for me in a few months.
 

Mageling

Bronze Knight of the Realm
232
0
Received my bright red Nexus 5 today. It really is closer to a hunter orange than red, but I still think it has character. This phone itself really is fantastic. There are always a few small things I like to change, such as the quick toggles. A quick root + xposed and Gravity Box allowed me any customization I needed. The Google Now Launcher is just as amazing as I remembered it, and quite honestly, it runs MUCH better than on my Moto X.

For the price, I can't see this phone being beat. I wasn't about to spend $700 on the M8, even though it is getting AMAZING reviews so far.
 

Vaclav

Bronze Baronet of the Realm
12,650
877
Yea N5 price with my conundrum is tempting, but really prefer the idea of having one that will last me 5 yrs in theory - I see about 20% odds on N5 being usable for most apps in 2019, M8 I see around 50-60% assuming battery life degradation is serviceable which I assume it is. Especially with a case that covers 100% while still functional for some stuff.

I really want my smartphone to fall in the 5 year cycle like my other computerised electronics which seems like it's becoming possible. I hate ewaste.
 

Crone

Bronze Baronet of the Realm
9,714
3,211
Yea N5 price with my conundrum is tempting, but really prefer the idea of having one that will last me 5 yrs in theory - I see about 20% odds on N5 being usable for most apps in 2019, M8 I see around 50-60% assuming battery life degradation is serviceable which I assume it is. Especially with a case that covers 100% while still functional for some stuff.

I really want my smartphone to fall in the 5 year cycle like my other computerised electronics which seems like it's becoming possible. I hate ewaste.
You would hate the big plastic box I have at home for old electronics. Old cell phones and computer parts tossed in together. Never know when you might need that old cell phone, right?
 

Vaclav

Bronze Baronet of the Realm
12,650
877
Oh I've got a good number of 2x2x4 plastic boxes with mine, plus some monitors to the side even a still functional 1994 Sony VET I got around the time I moved in with the now wife. And this is after gifting tons, etc.

Having 2 computer users in the house and 2 family that use me exclusively adds up to a bunch, plus a little bit from building PC's for people on CL for some bucks although not too much waste there.

It's about mitigating it not avoiding. Avoiding is impossible.
 

Tarrant

<Prior Amod>
16,038
9,475
I get that you work for them, but I don't give a fuck what cell companies are losing on subsidized phones these days. They set this system up because it was making them a shitload of money a decade ago and now they are reaping their just rewards of getting fucked over by customers. None of it is an excuse for terrible customer services and I hope they all keep losing costumers toT-Mobile until it forces them to become actually competitive.They still over-charge for the service you get anyways and AT&T and Verizon still structure their plans in best ways for them to fuck customers out of as much money as possible.
about that...

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And the system 10 years ago was free phones, and 5 years ago started (to combat raising costs) $200 phones. Carriers have NEVER made money off handsets. Ever.

And correct, nothing ever excuses poor customer service, which is why that original rep I guarantee is out of a job now. People may not know it but they take customer service pretty seriously. They send out surveys that grade your experience on a 1-5 scale and anything 4 and under is a fail and if it is low for too long, you're out the job. Remember that when you call in to talk to a rep and are angry at the company. That survey has nothing to do with the company and everything to do with the rep.

On a side note, no matter what company I may work for, I never condone bad customer service. This is why I reached out to Vaclav to try and help him. As someone who has been recognized multiple times for it on national level in more then one company, I pride myself on it and will do what I can to ensure a good experience. I'd do the same for anyone who posted here with issues and did so multiple times for people when I worked for CenturyLink as well. -shrug-
 

Vaclav

Bronze Baronet of the Realm
12,650
877
Within a year or two there wont be a 2 year contract on any provider. VZW currently has a plan similar to easy pay but there's no referral system built into it.
Yea that's what I figured - bro in law would have us to 6 without breaking a sweat if they did something comparable he's a miser but also a VZW devotee. (He lives in Gainesville, and is the one I verified quality in each of the 3 with - Sprint sucks bad in his hometown though unfortunately and useless < cheap to him)
 

Inque

FunEmployed
516
698
I work for VZW as well and a majority of my customer base is doing EDGE versus a 2 year option especially with the bill incentive credits. The average plan with 4 smart phones on EDGE w/ a $25 credit per line, mobile protection and a $100 for 10GB of data is $45 per phone for a total of $280 before tax and the average 15% employer discount which puts each phone (with 6% sales tax) at approximately $74 per line. Since we're giving a $25 credit over 12 months, that's $300 off retail for the phone and even if you keep it for two years again the average customer is only paying $150 for an iPhone 5s 32GB or gaining $100 on an S4. You'd be surprised the amount of people who really do use 10GB on a share plan who save versus the people who come into a location, complain about their bill and overages while scraping by on 2GB of data for three devices while paying close to $180 anyway (meanwhile racking up $40-60 in extra fee's per GB) because they refuse to understand technology. I get that people don't want to be paying high cellular bills, ok, go to Straight Talk, pay $650 for an iPhone up front, and good luck.
 

Joeboo

Molten Core Raider
8,157
140
Charging a customer upwards of $60 per GB is goddamn highway robbery of the most egregious kind. Just absolutely insane .

That ridiculousness would be on par with Taco Bell charging $10 per extra sauce packet. That's the kind of profit margin we are talking about there.

The fact that more people don't absolutely flip their shit when they hear something like that just means the technology isn't familiar enough for the masses to have a decent frame of reference yet.
 

Inque

FunEmployed
516
698
Ok, what do you think should be charged (and to clarify, $40-60 in fees is typically $15 per GB since, again, the average customer racks up about 3GB of overage).