I'm not sure that it can be said they're out of touch with the broader, general audience. A couple of the audience score metrics like Rotten Tomatoes and Metacritic show very deep divisions while IMDB shows it to be less so. But the metric that the industry itself uses to determine how positive word of mouth is coming out of the opening weekend (Cinemascore) shows it to be even more popular still with audiences.
But all of those metrics have their particular shortcomings. RT, Meta, and IMDB are all prone to brigading (in either direction, positive and negative). Cinemascore has stronger bonafides but it's a much narrower snapshot than the others. The most reliable indicator at the end of the day is the box office itself. That's predictably strong so far but it's still early yet.