And my chat log with Sony:
Rosa: Hello, My name is Rosa how may I assist you today?
You: I managed to charge a PS plus member ship twice in a row
You: I would like them removed
You: refunded I mean, Thank you.
Rosa: I see. I'd be glad to look into this for you today. I understand how important this is for you. I need your name and last Name, also could you please confirm your Online ID and Sign in ID (email address)?
You:
You:
Rosa: Thank you. One moment while I access your account.
Rosa: May I know when you was charge?
You: today, about an hour ago
Rosa: Thank you, please give me a moment while I do a research for you.
Rosa: Unfortunately, we are unable to offer a refund, as all sales made on the PSN are final, per the PSN user agreement. However, I can help you turn off the auto-renewal on the subscription to prevent a future auto-renewal.
You: so zero confirmation that my credit card was charged 49.99 twice and I can't get a refund?
Rosa: Thank you.
Rosa: In this case let me tell you since you purchase twice the PS Plus you will have until 05/13/2017.
Let me tell you that have PS Plus it is a good feature since members get exclusive discounts on some of your favorite classic and new release titles. Also you can play online and get free games all month.
You: It wasn't an auto renewal, I selected a one year sub and recieved zero feedback I purchased it, then I see two charges on my account. I want a refund not two years worth of PSplus.
Rosa: Okay, please allow me one moment.
Rosa: In this case I can process the refund as a one time exception.
You: Thank you.
Rosa: Thanks can you please wait a couple of minutes while I work in your case?
You: Yes
Rosa: Thank you
Rosa: According to the user agreement all sales are final.
Rosa: Refund will go to the wallet.
Rosa: Refunds will be processed to the wallet within 3-5 business days.
Rosa: You will receive an email once it's been processed.
Rosa: This will be your case number contact us for anything related to your case.
You: How is that a refund?
Rosa: We need to do the request to our upper department and they decide if the refund is a proved or not.
You: So when you said: In this case I can process the refund as a one time exception. What you meant was I can't do that and I need to submit the request elsewhere. Can I call some one that can help?
Rosa: Okay, I when I said that means that I can do the request about the refund as a one time exception.
You: I really hope you are a robot because this is just sad.
You: What is a phone number I can call please.
Rosa: Sure.
Rosa: Phone support is available at 1-800-345-7669 and our hours of operation are:
8:00AM to 8:00PM Pacific Time, Monday-Friday
7:00AM to 7:00PM Monday-Saturday.
Rosa: Is there anything else I can assist you with today?
You: Please process what you can I will call tomorrow.
Rosa: Sir, I already requested the refund. : You will receive an email once it's been processed. Remember that refunds will be processed to the wallet within 3-5 business days.
You: Store credit is not a refund.
Rosa: If you want the refund to the bank. It could take up to 2 billing cycles to see your money back into your bank account.
Rosa: Should I process?
You: How long is two billing cycles? Two months?
Rosa: Yes, two months. We process the refund within 3-5 business days. After that it is depends of the bank.
You: Yes then please process my refund to the "bank"
Rosa: Sure, I will do it.
Rosa: Is there anything else I can assist you with today?
You: Any confirmation available? or do I just use the case number?
Rosa: You will receive an email once it's been processed. This will be your case number () contact us for anything related to your case.
You: Thank you.
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