Ritley
Bronze Baron of the Realm
- 16,148
- 35,511
I had this same issue a while ago, you can have them delete all the hardware info that is tied to your PSN account, but Software you can only reset once every 6months.
Go here PlayStation Console Deactivation You'll get word back after a day or two stating that all Hardware Info has been purged from your PSN account(change your password before sending the info) You should then be able to set your PS4 as the primary.
Thanks, gave it a shot. I've already changed my login ID and password so hopefully they can't get in. I haven't actually seen any activity on the account that wasn't mine since this all started, guess because I caught it immediately (it actually logged me out while it was being used)