I'm not talking about training for the technical aspects of my job. That shit is fucking easy. It's just remote server administration via linux CLI primarily, windows CLI sometimes, or various web interfaces or remote desktop interfaces. The only thing slightly challenging about the technical aspect is that we support so many types of PBX systems, and it's generally poorly documented in the account notes what type of system you're trying to get into and which connection methods, so you're blind most of the time if its a customer you haven't worked on their systems before. I actually have a straight up USB modem on my desk for dialing into some systems.
I'm talking about the fact that they didn't train me for all the internal bullshit procedural shit that goes along with their terrible workflow and even worse toolchain. Last night, I was told to provide as much detailed information for each cleared alarm as possible, while also remaining concise, which is directly contradictory. When I was 'trained' I was just told to look at old alarms as references, to see how other people cleared them. Except the other people just wrote 'known issue, ignore this' for like 95% of the alarms, whether that's true or not.
