Tarrant
<Prior Amod>
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Yeah I suppose it is One-X that is the desktop component....factor in that it sucks and that Avaya sucks and it's a pretty shit combination.
What do you do?
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Brahma
Obi-Bro Kenobi-X
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What are you using? Avaya One-X Communicator? Avaya-One-X Agent? Avaya IP-Agent (legacy)?
All versions suck for different reasons unfortunately. Grab the Avaya One-X Agent (and the patch). It's all in one and once configured correctly works OK. I said OK, not great.
If your not in the telecom world there would be zero reason to know who they are. It's business phones. No one cares. (until shit is down) Though now they are getting slowly into data/networking hardware.
All versions suck for different reasons unfortunately. Grab the Avaya One-X Agent (and the patch). It's all in one and once configured correctly works OK. I said OK, not great.
AT&T spun off Lucent. Lucent spun off Avaya. Avaya essentially is your phone system and applications for business. From phones to SBC's. They pretty much do it all soup to nuts. The language is a heavily modified version of Unix.
If your not in the telecom world there would be zero reason to know who they are. It's business phones. No one cares. (until shit is down) Though now they are getting slowly into data/networking hardware.
Noodleface
A Mod Real Quick
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I have worked extensively with Redcom in the .mil for the past decade. My initial training was on a Nortel SL-100 with that terrible Meridian voicemail suite though.
Yeah from telephone I went to serial multiplexing with the FCC-100 and the Promina. Luckily I was never somewhere that I had to play with JWICS.
Now I sit back and take bandwidth utilization reports and transfer them to higher. I just transfer information from the lower units to the higher units.
Cad
scientia potentia est
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It forwards all calls to my iphone, and if I make a call from my cell phone in the office, it comes from my office number as long as I'm on company wifi.
So, whatever that is. I don't have any particular apps on my phone and I just use the usual dialer.
So, whatever that is. I don't have any particular apps on my phone and I just use the usual dialer.
Frenzied Wombat
Potato del Grande
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Probably a Shoretel Connect or similar.
We use Avaya phones and PBX at work. It's one of the few systems I don't have any familiarity with and entirely depend on one of my guys to manage. I fucking hate what I have seen though, and simply navigating Avaya's software patch syntax and website gives me hives.
Some of their architecture is just so fucking ancient. Like configuring names/numbers for quick dials on someone's phone sidecar involves editing a freaking text file in IIS which if formatted improperly by say one freaking extra space will break the phone display entirely.
And for Mist, yes I agree with you the ONE-X platform is fucking garbage. Like Adobe/Java levels of garbage. Thankfully only our receptionist uses it, the rest of us just use the Avaya phones along with Lync Remote Call Control. I refuse to install that One-X virus on everybody's desktop.
When we looked at our UC migration a few years ago and were doing vendor evaluations I could not kick Avaya out the door fast enough, they were complete clowns. Shoretel looked ok, we ended up on Cisco simply because we were already a cisco shop for everything else.
Noodleface
A Mod Real Quick
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Brahma
Obi-Bro Kenobi-X
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Mist is severely underpaid if what she describes is accurate. Tier 2 support is analyst lvl at the minimum. In MA that is about 75k?
The ONLY thing that IMO is really a PITA is the old Nortel stuff. (I literally had the shit catch fire). I actually refused to touch that shit. The Session Border Controller shit is even over my head, you need to work on that daily.
Whether an old G3 or CM 6.3 95% of the programming is the same. Dispatches from vendors is easy. Get your account reps personal cell on meeting them, and rip em a new one when needed. Or threaten to swap providers. I do that every month.
It's very easy work (least I think so). It does have a stress lvl at times because phones down=revenue lost. It pays well (starting six figures at my lvl) because finding people that know the old legacy and the new shit is hard to find.
Find a company to work for Mist...Fuck being a partner.
That Nortel stuff didn't used to be hard it's the servord to IP translation I bet that makes it a disaster now. I did the SL-100 to XA core upgrade in umm 2001 for the entire Marine Corps. Not a bad system overall. I hear their PBX's and their new IP stuff is a nightmare though. I am just glad to be out of that game.
Mist
REEEEeyore
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Oh, I'd love to work for one of our customers. They frequently have 3-4 people in their telecoms department, and we do everything for them, so I have no idea what they actually do most of the day besides patch the occasional Windows box, or start moving switches around without telling us and lighting up our alarming tools.
And yeah, the pay is awful. I'll be doing tier 2 work for tier 1 pay for the next 1.5 years, and then when I do get a raise it'll be 5k tops.
This job has been really good experience; I learned a lot of Linux, and more importantly, I learned what kind of company I don't want to work for.
Noodleface
A Mod Real Quick
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Mist why work there if the pay is such shit? (I didn't know it was)
My company tries real hard not to be classified as a telecom, but I work at such a low level I barely know what our products do
My company tries real hard not to be classified as a telecom, but I work at such a low level I barely know what our products do