1) Okay.
2) I built my first PC when I was 13 and I had 6 years of IT experience before I went back to college because I was sick of IT. But this does explain how I went from resume to interview in 3 hours, and hiring letter in my inbox an hour after the interview. #UnicornsAreReal.
3) A large part of those 6 years of experience was academic computer lab deployments, so fuck off. Monitors were pretty fucking heavy in the 90s.
4) The largest part of my job is monitoring alarms for our customers, attempting to access and fix/triage/DR rollover remotely, or institute some other workaround, and if I can't, sending that 3am email or page or phone call, and then finding a technician who will get there ASAP.
5) Our company decided to just throw all the tier 1 customer service people and all the tier 1 and 2 technical people into the same smelly, windowless cubicle farm. All the women have since just given up on expecting the men to behave, and the room smells like pizza and socks.
6) I'll give you that. Because of how the calendar fell, my first annual review came up within the first 90 days of my job, and I almost quit when my supervisor gave me an average of 2.5s out of 4. But that was because he decided to grade me on the same rubric as everyone else on the team. My supervisor was also disappointed that my customer service skills are lackluster compared to the two other women on my shift, even though my technical skills are better than all but one of the men. That's what you get for hiring someone with a speech impediment to work in what is, at the most basic level, a call center.